Nice place but less boutique and unique than the pictures made it out to be. Hard to describe. I suppose it was the amount we spent on the room which did not seem on par with the room itself. Bathroom left a lot to be desired. Stainless steel countertop?! Worn out bathroom too. Mostly nice staff though some people need to remember to smile. False advertising about ''free continental breakfast'' as a VIP member which only meant a free hot coffee and pastry which was dissapointing.
Barely warm water in shower.
Very clean and updated.
Great place if you’re staying on the Upper West Side. Excellent staff and dining options on site.
No hand soap in bathroom. Waited 2 hours for staff to tell us they didn't have any. NO HAND SOAP, WHAT! Orbitz gave me 2 complimentary breakfast for being a gold member, but hotel didn't know anything about it. Had to call Orbitz 2 times, hotel said they don't know anything about it. Finally worked it all out, but just not a smooth first night.
The public space/lobby is fantastic--vibrant at all times of the day. Very well-executed and laid out. Will stay here again.
The room is tiny without a window. One elevator broke for 3 days and it took forever to get in/out
The location is great. Close to good restaurants. Easy access to the subway. 24 hour CVS across the street. The staff was super friendly and helpful. The rooms were not cozy and didn’t seem as clean as they could be.
Great location. Great staff. Very clean and updated hotel
This was just an awesome place to stay while visiting NY I love visiting the big apple can't wait to come back. The people from all over the world reming me of home.
I like the ambiance so much that I stayed an extra night.
Great locations and quiet room with comfortable bed.
I loved the view from our Terrance! It was perfect!
Great location and feel. Staff incredibly courteous and attentive.
It was fairly well located, and the staff was pleasant. The parking wasn't difficult to get to and not too expensive for being in the middle of the city. Overall, enjoyable stay!
Nice location, friendly staff. Dirty rooms with bugs though.
Located in Manhattan within a short walk of Central Park, Arthouse Hotel New York City is within a mile (2 km) of other popular sights such as Metropolitan Museum of Art. This 4-star hotel has 291 guestrooms and offers conveniences like 2 restaurants, a gym, and a 24-hour business center.
Enjoy dining at one of 2 onsite restaurants including Serafina, which specializes in Italian cuisine. At the end of the day, relax with a drink at the bar/lounge. Continental breakfast is offered for a fee each morning from 7:30 AM to 11 AM.
42-inch TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include coffee makers, laptop-compatible safes, and phones.
A gym, a 24-hour business center, and a computer station are featured at Arthouse Hotel New York City. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a library, a terrace, and laundry facilities.
Nice place but less boutique and unique than the pictures made it out to be. Hard to describe. I suppose it was the amount we spent on the room which did not seem on par with the room itself. Bathroom left a lot to be desired. Stainless steel countertop?! Worn out bathroom too. Mostly nice staff though some people need to remember to smile. False advertising about ''free continental breakfast'' as a VIP member which only meant a free hot coffee and pastry which was dissapointing.
Barely warm water in shower.
We appreciate you taking the time to share your feedback, Holly.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our water temperature. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.
Very clean and updated.
Thank you for the excellent review, John!It's lovely you had such a pleasant experience at Arthouse Hotel New York City! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our updated and clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Great place if you’re staying on the Upper West Side. Excellent staff and dining options on site.
Thanks for sharing the excellent review with us, Adrienne!We're so glad that you had an exceptional experience at Arthouse Hotel New York City from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!
No hand soap in bathroom. Waited 2 hours for staff to tell us they didn't have any. NO HAND SOAP, WHAT! Orbitz gave me 2 complimentary breakfast for being a gold member, but hotel didn't know anything about it. Had to call Orbitz 2 times, hotel said they don't know anything about it. Finally worked it all out, but just not a smooth first night.
We appreciate your feedback, Richard.We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our amenities and reservation system was not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our management team.Please consider allowing us another chance to provide you with the excellent service we're capable of providing.
The public space/lobby is fantastic--vibrant at all times of the day. Very well-executed and laid out. Will stay here again.
We appreciate the feedback, William. Thank you so much for your kind words about our public space/lobby! We're thrilled to hear that you enjoyed your stay with us and that you found our lobby to be vibrant and well-executed. We hope you'll choose to stay with us again the next time you're in town!
The room is tiny without a window. One elevator broke for 3 days and it took forever to get in/out
We appreciate your feedback, Yuling. We're disappointed your stay with us was less than perfect. We care about the comfort of our guests so it's unfortunate your room size didn't meet your expectations. We provide a selection of room sizes and our team would be happy to help you select a room which better suits your needs next time. We also want to sincerely apologize for the inconveniences the elevators has caused. Please know we will address your concerns with our engineering and management teams so we may improve for the future. We do hope to host you again soon for a more positive experience.
The location is great. Close to good restaurants. Easy access to the subway. 24 hour CVS across the street. The staff was super friendly and helpful. The rooms were not cozy and didn’t seem as clean as they could be.
Thank you for taking the time to share this 4/5 review, Valerie! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our location and team. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our rooms and cleanliness with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
Great location. Great staff. Very clean and updated hotel
Thanks for the excellent review, Stan! We're delighted your time at Arthouse Hotel New York City was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and friendly staff as well as our clean and modern accommodations. That's what we like to see! We look forward to hosting you again soon for another fantastic experience!
We appreciate you taking the time to share your concerns with us, Michael.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.