I like the decor of this hotel. I don’t like the fact I signed up for a room with a strip view (for my birthday), but it wasn’t ready so they put me in a room for handicapped persons.
Why did you cancel my night? I reserved this night to arrive next day at 9 am. When I arrived they I was told Expedia cancelled my night. I told them i reserved with Orbitz, they said your night is cancelled and you can’t get in. Is this your promise?
The hotel was very clean, the options for coffee and food were adequate. However, having to pay $40 to have the contents of the mini fridge removed is unacceptable. I do believe that giving guests an empty mini fridge in the room to keep some basic essentials should be common sense and a requirement in every hotel. Even in Vegas.
Rooms were clean and unique but the staff was not friendly. I was made to feel ashamed for bringing a bottle of water to the pool area. The $45/day resort fee didn't include any amenities. I wouldn't recommend this place or visit it again in the future
love this hotel, amazing service and cleanliness
I was charged 2 resort fees even tho I was only on the premises for 12 hours. Will not stay here again.
Great property and location. Our room was clean and check-in was quick. Also, there’s a 24hr sit-in restaurant.
Newer, modern and clean hotel w east parking. The outdoor pool & common space is beautiful. Drinks & food is pricey in the hotel.
Not the tidiest. Slow checkin. Won’t stay here again.
This property was an awesome off the strip option. In site restaurants were great, room accommodations were awesome, hotel staff was very pleasant and accommodating and I really appreciated that over 4 days we may have had to wait 5 minutes for a rideshare, they generally were parked outside waiting on us. I would definitely stay again.
The dining and gaming was great. Our room on the other hand. It wasn’t very clean upon check in and housekeeping never came, not once, the whole time we were there. So not only was our room never cleaned, we also didn’t get the waters and drink tickets that we pay $51 a day resort fee for. We spoke to housekeeping several times. Lastly, our last night the smell of marijuana smoke in our room was like someone was smoking in the room. I’m all for people doing what they want, but they need to have HVAC so everyone else isn’t forced to. As said, casino staff, restaurant staff and spa employees were all fantastic. The hotel itself is a mess.
This hotel is probably one of the worst in Vegas. My room was filthy upon arrival and housekeeping after my first night was sub par. I got this room as a birthday gift for my partner and it was such a disappointment. I will not return to this disgusting hotel.
Rooms are nice. Food is good
No pool or hot tub open even though they still charged resort fees
Still feels very new, still getting their legs underneath them as a “destination”. Super friendly staff and great food. One Steakhouse, in particular, was absolutely top notch.
Thomas and Mack Center is within a mile (2 km) of Virgin Hotels Las Vegas, Curio Collection by Hilton, and other popular sites like Las Vegas Convention Center are within a couple of miles (3 km). This 1502-room, 4.5-star hotel has 9 restaurants, a casino, and free valet parking.
There are ample dining options with 9 onsite restaurants, including Olives, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafes. Cooked-to-order breakfast is offered for a fee each morning from 4:00 AM to 1:00 PM.
Guests can expect to find free wired Internet and 55-inch LCD TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries. Minibars, free long-distance calls, and free local calls are also available.
Guests of Virgin Hotels Las Vegas, Curio Collection by Hilton have access to a casino, a gym, and a business center. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a seasonal outdoor pool, express check-out, and laundry facilities.
I like the decor of this hotel. I don’t like the fact I signed up for a room with a strip view (for my birthday), but it wasn’t ready so they put me in a room for handicapped persons.
Dear Lindsey,Thank you for taking the time to share your feedback, and we are pleased you enjoyed the decor of our hotel. However, it saddens us that you were disappointed with your stay. We aim to provide our guests with the best accommodations possible, and we understand your frustration with us. We would have to investigate further to understand why this issue occurred, but nevertheless, we apologize for our shortcomings. This certainly was an uncommon instance, and we eagerly look forward to serving you in the future.
Why did you cancel my night? I reserved this night to arrive next day at 9 am. When I arrived they I was told Expedia cancelled my night. I told them i reserved with Orbitz, they said your night is cancelled and you can’t get in. Is this your promise?
Dear Victor,Thank you for sharing your insights with us. We're sorry to read of your difficulties, as this is never the experience we want for our guests. As you booked through a third-party site, we encourage you to reach out to them as they are best equipped to assist you. Next time you travel to Vegas, we hope to have the opportunity to welcome you to our property for a more seamless visit.
The hotel was very clean, the options for coffee and food were adequate. However, having to pay $40 to have the contents of the mini fridge removed is unacceptable. I do believe that giving guests an empty mini fridge in the room to keep some basic essentials should be common sense and a requirement in every hotel. Even in Vegas.
Dear Georgiana,Clean accommodations are incredibly important to us, so we're happy to know that you appreciated that during your visit. We're sorry to hear about any disappointment in our amenities during your visit. Please know that we are always available to go over any billing concerns you might have. Despite this, we hope you'll consider coming back to join us again soon.
Dear Jerry,Thank you for the amazing rating, and we hope to see you soon at Virgin Hotels Las Vegas!
Rooms were clean and unique but the staff was not friendly. I was made to feel ashamed for bringing a bottle of water to the pool area. The $45/day resort fee didn't include any amenities. I wouldn't recommend this place or visit it again in the future
Dear Andrea,While our clean and immaculate rooms were a highlight of your visit, it appears we fell short in regard to service. Our mission is to ensure guests are having a fabulous experience, so we sincerely apologize for any perceived rudeness from our team members. We will discuss your feedback and work diligently to ensure that guests are receiving the warm hospitality that we are known for. Should your travels bring you back to Vegas, we welcome another chance to earn your recommendation.
love this hotel, amazing service and cleanliness
Dear Ganieve,We're delighted you enjoyed your stay at Virgin Hotels Las Vegas, Curio Collection by Hilton! It's great to know that our attention to cleanliness and service impressed you. Thank you for your kind words. Please come see us again soon.
Dear Jameson,We regret not providing you with the memorable stay we strive for all of our guests. Should you be back in the area, we hope for the opportunity to welcome you back for a better experience.
I was charged 2 resort fees even tho I was only on the premises for 12 hours. Will not stay here again.
Dear TJ,Thank you for your comments. We apologize for any confusion with the resort fee, so please reach out to us offline with further details so we can address this matter posthaste. Other than this, we hope you enjoyed your stay and would love another chance to impress you in the future.
Great property and location. Our room was clean and check-in was quick. Also, there’s a 24hr sit-in restaurant.
Dear Erica,Thank you for choosing to stay with us at Virgin Hotels Las Vegas, Curio Collection by Hilton and for sharing your review. We're thrilled to hear that you enjoyed your stay and found our property to be great, with a convenient location. It's also great to know that you found your room to be clean, and that the check-in process was quick and efficient. We hope to have the pleasure of welcoming you back soon!
Dear Brian,We are pleased to see you had a great time while with us, and we look forward to your return!